PSA software for UK professional services
Professional services automation software for UK service firms.
Connect projects, resource planning, time, budgets, billing and ongoing client service on one platform. Chronodesk gives delivery and commercial teams a shared view of client work from the first opportunity through to the final invoice—and the support that follows.
No credit card required • Explore at your own pace • Month-to-month plans
What is professional services automation software?
Professional services automation, usually shortened to PSA, is software for managing the operational and commercial delivery of client work. It connects project management, resource planning, time tracking, budgets, billing and reporting so that teams do not have to reconcile the same engagement across several disconnected systems.
For a services firm, time is both a delivery input and a commercial record. When the same approved time entry contributes to project actuals, utilisation, billing and margin reporting, leaders get a more current and consistent view of the business.
PSA software is most useful when a company:
- Runs several client engagements at the same time
- Allocates specialist people across competing work
- Tracks billable and non-billable time
- Uses fixed-fee, time-and-materials, milestone or retainer billing
- Needs to compare project budgets with actual delivery
- Continues supporting clients after projects are delivered
The cost of disconnected delivery systems
A project board may show tasks and dates. A spreadsheet may hold the budget. A separate timesheet tool records hours. Support requests arrive in a shared inbox, while invoices are assembled elsewhere at month-end.
Each system can work on its own, but the hand-offs create uncertainty:
- Is the project using more hours than planned?
- Is the right capacity available for new work?
- Has all billable time been approved?
- Is retainer work being consumed faster than expected?
- How much ongoing support does this client actually require?
- Is the engagement commercially healthy while it is still active?
Chronodesk connects the records needed to answer those questions without rebuilding the picture manually.
What Chronodesk brings together
Project and portfolio delivery
Plan phases, work packages, milestones, dependencies and tasks. Monitor delivery against dates, hours and financial budgets, then roll projects into a broader PMO or portfolio view where required.
Explore project management →Resource planning and utilisation
Compare availability with allocations across active and planned work. See where people are overcommitted, where capacity remains and how planned utilisation compares with actual timesheets.
Explore resource management →Time, rates and approvals
Capture time against projects, tasks or service requests. Separate billable and non-billable work, apply rate cards and approve the operational record before it contributes to billing.
Explore timesheets →Budgets, billing and commercial reporting
Bring approved delivery records into invoicing and compare project or client performance using the same underlying information. Support different rate structures and commercial models without maintaining a second version of the work in a spreadsheet.
Explore Xero integration →Service desk and ongoing client work
Turn requests from email, forms, the client portal or supported messaging channels into owned work. Track response and resolution targets and connect service time to the same client and commercial data as projects.
Explore the service desk →CRM and client information
Keep opportunities, client details and delivery information connected, reducing the break between winning work and setting up the project that delivers it.
Reporting and dashboards
Use operational data for delivery, utilisation and commercial reporting rather than relying only on periodic exports.
Explore reporting and dashboards →
Projects
PSA software, project management software or ERP?
Chronodesk is not intended to replace every specialist system. It is the operational platform between winning client work and understanding how it was delivered, billed and supported.
| Question | PSA software | Project management software | ERP |
|---|---|---|---|
| Primary focus | Delivery and commercial performance of billable client work | Tasks, schedule and project execution | Organisation-wide finance and administration |
| Resource planning | Capacity and utilisation across client work | Usually assignment within projects | Headcount and cost-centre oriented |
| Time tracking | Central to billing, utilisation and project actuals | Often optional or delivery-only | Often payroll or cost-centre focused |
| Billing | Connected to engagements, time, rates and milestones | Usually handled elsewhere | Strong accounting, less delivery detail |
| Best fit | Firms that sell expertise and capacity | Teams whose main challenge is task and schedule control | Organisations consolidating finance and broad business administration |
Built around different types of client delivery
Technology and software consultancies
For implementation, systems integration, custom development, digital transformation and ongoing support.
PSA software for technology consultancies →Engineering and technical consultancies
For specialist project teams managing hours, capacity, technical work packages, budgets and commercial delivery.
PSA software for engineering consultancies →Business and professional consultancies
For management, operations, transformation and specialist advisory teams delivering projects or retained services.
PSA software for consulting firms →The PSA for businesses that deliver projects and support clients.
Chronodesk covers the established PSA chain—projects, resources, time, budgets, billing and reporting—then connects it to CRM, client service and support.
That matters because many client relationships do not end at project completion. They continue through retained advice, maintenance, service requests, change work and new opportunities. Keeping those interactions on the same operational platform creates a more complete view of the client and the cost of serving them.
Evaluate Chronodesk using your own workflow.
Start with a product conversation or create a trial environment directly. During evaluation, use a representative client journey rather than testing disconnected features:
- 1 Create a client and opportunity.
- 2 Set up a project with phases, tasks and budgets.
- 3 Allocate people and review capacity.
- 4 Record and approve time.
- 5 Review project actuals and billing information.
- 6 Log an ongoing client request through the service desk or portal.
This gives your delivery, operations and commercial stakeholders a shared basis for evaluating the platform.
PSA software FAQ
What does PSA stand for in software?
PSA stands for professional services automation. It describes software that connects the operational and commercial processes used to deliver billable client work, including projects, resourcing, time, budgets, billing and reporting.
Which businesses need PSA software?
PSA is most relevant to firms whose revenue depends on delivering expertise or time across multiple clients. Examples include technology consultancies, engineering consultancies, advisory firms, agencies and other project-led professional-services businesses.
Is PSA software only for managed service providers?
No. MSPs are one PSA market, but the category also serves consultancies, agencies, engineering firms and other professional-services organisations. Chronodesk's UK campaign initially focuses on firms that deliver client projects and ongoing services rather than traditional endpoint-focused MSPs.
Can Chronodesk handle projects and client support?
Yes. Projects, timesheets, client records and the service desk sit on the same platform. This allows project delivery and ongoing client requests to contribute to a more complete operational and commercial view.
Does Chronodesk integrate with Xero?
Chronodesk has an existing Xero integration page covering time, projects and invoicing workflows. The exact integration scope should be verified against your accounting process during evaluation.
Is there a free trial?
Yes. Chronodesk offers a 14-day trial with no credit card required. You can set up your own environment and use supporting videos to explore the platform.
How much does Chronodesk cost in the UK?
Chronodesk is priced per user per month with month-to-month plans. Fixed GBP pricing should be published on the UK pricing page once the commercial and checkout presentation is approved.
Bring delivery and commercial visibility together.
See how Chronodesk can connect the way your firm plans work, deploys people, records time, bills clients and supports ongoing relationships.