Ticket #4821 · WhatsApp voice note · Incoming
SERVICE DESK & TICKETING SOFTWARE
Manage customer and internal support tickets from email, WhatsApp and web forms, with clear ownership, automated routing, response and resolution SLAs, time tracking and billing in one platform.
Built for customer support teams, internal IT help desks, MSPs and professional service businesses.
South African onboarding & support First month onboarding free Month-to-month POPIA & GDPR ready 99.9% uptime
Capture the request, manage the work, track the service level and bill the client without moving between systems.
Ticket #4821 · Triaged — routed in 0.8s
#4817 · WhatsApp Untracked
“Clients use WhatsApp, but we can’t track it.”
Chronodesk resolution
We don’t force clients into portals they hate. WhatsApp messages, voice notes, and emails become trackable tickets the moment they arrive.
#4818 · Email Manual triage
“Our team spends hours just assigning tickets.”
Chronodesk resolution
Chronodesk categorises, prioritises, and routes every ticket to the right technician automatically. AI-assisted triage is available on the Advanced plan, with no per-resolution or per-agent AI fee.
#4819 · Internal Unbilled
“We do the work, but forget to bill for it.”
Chronodesk resolution
Connect service delivery directly to revenue. Log time on the ticket, apply flexible rate cards, and turn resolutions into invoices without leaving the desk.
#4820 · Email SLA breach
“We keep missing client deadlines.”
Chronodesk resolution
Set granular response and resolution timers. Automated escalations notify management before a breach occurs — not after.
Ticket #4821 · Assigned — queue: support
Whether you need customer support ticketing, IT service desk software for an internal IT help desk or ticket management software for an MSP, Chronodesk brings requests, ownership, SLAs and billing into one system.
Email, WhatsApp and web forms become tickets automatically.
Shared queues with clear ticket ownership — nothing slips.
Automatic assignment spreads load across the team.
Timers per client and priority, with pre-breach escalation.
Self-service for the clients who want it.
Categorise, prioritise and route without manual sorting.
Volumes, SLA performance and team workload at a glance.
Log time on the ticket and roll it into invoices.
Ticket #4821 · In progress — SLA on track
Forget six-month deployments and expensive consultants. Chronodesk is built for rapid time-to-value.
Guided onboarding from our team gets you live quickly.
Your first month of onboarding and training is completely free.
True month-to-month flexibility as you scale.
POPIA and GDPR ready, with 99.9% uptime.
Ticket #4821 · Resolved — CSAT ★★★★★
Workflow Example: Managed IT Services
With Chronodesk
“Loving Chronodesk. From the way I am able to create my own process, to the adaptability to the amazing crew that helps me at any time!!!”
“The Chronodesk team are not looking for clients… they’re looking for partners. The guidance and collaboration on ideas is highly appreciated.”
“Their agile approach, willingness to iterate until everything was just right, and go-getter attitude made the entire process seamless. I’d recommend Chronodesk 100%!”
Ticket #4821 · Pricing
Professional Service Desk
Advanced Service Management
All plans are month-to-month. Your first month of onboarding and training is included.
There is no separate WhatsApp feature add-on. Each connected WhatsApp number counts as one billable licence at the same rate as a user.
Example: A Professional account with 10 users and 2 connected WhatsApp numbers is billed for 12 licences.
Not quite right? Chronodesk may be more than you need if you only require a free personal ticket list or a basic shared inbox.
Chronodesk Service Management is service desk software that unifies WhatsApp, email and web-form requests into one trackable ticket queue, routes and prioritises tickets with AI-assisted triage, enforces SLAs with pre-breach escalation, and links every resolution to native timesheets and billing.
Yes. WhatsApp messages, images, documents, locations and voice notes can be converted into structured, trackable tickets. They enter the same queues as email, web-form and manually created requests, with ownership, history and reporting retained in Chronodesk.
Technicians log time directly on the ticket. Chronodesk applies your rate cards and rolls logged time into invoices, so the work you deliver is the work you bill — no copy-pasting into a separate finance tool.
Days, not months. Chronodesk gets you live quickly with guided onboarding — your first month of onboarding and training is free, and there are no annual lock-ins; you stay month-to-month as you scale.
WhatsApp integration is included with Chronodesk Service Management. Each connected WhatsApp number is billed as one additional licence at the same monthly rate as a user on your selected plan. On Professional, that is R450 ($30) per user or connected number per month. On Advanced, it is R600 ($40). There is no separate WhatsApp feature add-on.
Chronodesk Service Management starts at R450 (about $30) per user per month on the Professional plan, which includes ticketing, the client portal and round-robin routing. AI agents and ticket SLA management are on the Advanced plan at R600 ($40). Billing is month-to-month, with no per-resolution or per-agent AI fees. View pricing plans →
Ticket #4821 · Closed — 0.4h logged · invoiced
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