Ticket #4821 · WhatsApp voice note · Incoming
Stop losing client requests across emails and chats. Unify your ticketing, automate triage with agentic AI, and link every resolution directly to your billing engine — in one platform.
First month onboarding free Month-to-month POPIA & GDPR ready 99.9% uptime
Ticket #4821 · Triaged — routed in 0.8s
#4817 · WhatsApp Untracked
“Clients use WhatsApp, but we can’t track it.”
Chronodesk resolution
We don’t force clients into portals they hate. WhatsApp messages, voice notes, and emails become trackable tickets the moment they arrive.
#4818 · Email Manual triage
“Our team spends hours just assigning tickets.”
Chronodesk resolution
Move past basic chatbots. Chronodesk analyses, categorises, and routes every ticket to the right technician automatically — included, with no hidden per-resolution fees.
#4819 · Internal Unbilled
“We do the work, but forget to bill for it.”
Chronodesk resolution
Connect service delivery directly to revenue. Log time on the ticket, apply flexible rate cards, and turn resolutions into invoices without leaving the desk.
#4820 · Email SLA breach
“We keep missing client deadlines.”
Chronodesk resolution
Set granular response and resolution timers. Automated escalations notify management before a breach occurs — not after.
Ticket #4821 · In progress — SLA on track
Forget six-month deployments and expensive consultants. Chronodesk is built for rapid time-to-value.
A genuinely self-serve platform designed for fast onboarding.
Your first month of onboarding and training is completely free.
True month-to-month flexibility as you scale.
POPIA and GDPR ready, with 99.9% uptime.
Ticket #4821 · Resolved — CSAT ★★★★★
“Loving Chronodesk. From the way I am able to create my own process, to the adaptability to the amazing crew that helps me at any time!!!”
“The Chronodesk team are not looking for clients… they’re looking for partners. The guidance and collaboration on ideas is highly appreciated.”
“Their agile approach, willingness to iterate until everything was just right, and go-getter attitude made the entire process seamless. I’d recommend Chronodesk 100%!”
Chronodesk Service Management is service desk software that unifies WhatsApp, email and web-form requests into one trackable ticket queue, automates triage with agentic AI, enforces SLAs with pre-breach escalation, and links every resolution to native timesheets and billing.
Yes. WhatsApp messages and voice notes are converted into structured, trackable tickets automatically — no client portals required. Email and custom web forms flow into the same queue, so nothing lives in a personal inbox.
Technicians log time directly on the ticket. Chronodesk applies your rate cards and rolls logged time into invoices, so the work you deliver is the work you bill — no copy-pasting into a separate finance tool.
Days, not months. Chronodesk is genuinely self-serve, your first month of onboarding and training is free, and there are no annual lock-ins — you stay month-to-month as you scale.
Plans start at $15 per user per month, with AI triage included — there are no per-resolution or per-agent AI add-on fees. See the pricing page for the full plan breakdown in USD and ZAR. View pricing plans →
Ticket #4821 · Closed — 0.4h logged · invoiced
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