Turn WhatsApp Messages Into Trackable Support Tickets
Chronodesk is a WhatsApp ticketing system that turns messages, voice notes, images and locations into structured, trackable support tickets — so customer requests never get lost in chat logs again.
The Problem With Disconnected Support Tools
Many teams rely on separate automation tools, plugins and manual workarounds to connect WhatsApp to their support process. Chronodesk keeps the workflow simpler by bringing WhatsApp requests into your service desk.
Listen directly in the ticket.
Technicians on site? Clients in a rush? Receive voice notes directly into the ticket timeline. Your team can play them back without leaving the desk, keeping important context attached to the customer request.
- No file downloads required
- Native audio player
- Stored securely in ticket history
Built for Real-World Support Teams
Chronodesk WhatsApp ticketing is useful for teams that already receive customer or internal requests through WhatsApp and need a more structured way to manage the work.
SLA Tracking Included
WhatsApp requests can be managed with the same structure as other service desk tickets. Track ownership, status, response times and resolution progress from one place.
Request a WhatsApp Ticketing Demo
Share your details and our team will contact you to show how Chronodesk can turn WhatsApp messages into trackable support tickets.
WhatsApp Ticketing System FAQ
What is a WhatsApp ticketing system?
A WhatsApp ticketing system captures incoming WhatsApp messages and converts them into structured support tickets that can be assigned, prioritised and tracked. Instead of help requests living in a chat thread, Chronodesk turns every WhatsApp message, voice note and image into a trackable ticket with an owner, status and SLA.
How does Chronodesk turn WhatsApp messages into tickets?
WhatsApp requests flow natively into your Chronodesk service desk — no third-party plugins or automation add-ons to maintain. Each conversation becomes a ticket complete with the original message, attachments and voice notes, so your team can respond, track response times and resolve requests from one place.
Do I need the WhatsApp Business API?
Chronodesk connects to a verified WhatsApp Business Account so your team can receive and manage customer messages as tickets. Book a demo and our team will walk you through what's required to get your WhatsApp ticketing workflow live.
Chronodesk is an independent business software platform and is not affiliated with WhatsApp LLC or Meta Platforms, Inc.