Enterprise SLA Management Made Simple
Configure multiple SLAs to ensure consistent and reliable client service. Track compliance, automate escalations, and maintain service excellence.
Book a DemoComprehensive SLA Management
Chronodesk's SLA Management system enables you to define, track, and enforce service level agreements across all your support channels. Ensure consistent service delivery and customer satisfaction.
Multiple SLA Rules
Create different SLAs for different clients, ticket types, or priorities. Flexible configuration options.
Response & Resolution Times
Set response times and resolution targets. Track performance against commitments.
Automated Escalations
Automatically escalate tickets when SLA thresholds are at risk. Ensure timely resolution.
Real-Time Monitoring
Monitor SLA compliance in real-time. Get alerts before deadlines are missed.
Advanced SLA Features
Business Hours Configuration
Define business hours and holidays. SLA timers pause outside business hours for accurate tracking.
SLA Status Indicators
Visual indicators show SLA status at a glance. Green, amber, and red statuses for quick assessment.
SLA Breach Reporting
Generate reports on SLA breaches and compliance. Identify trends and areas for improvement.
Priority-Based SLAs
Assign different SLAs based on ticket priority. Critical issues get faster response times.
Client-Specific SLAs
Set custom SLAs for VIP clients or premium service tiers. Deliver personalized service levels.
SLA Analytics
Analyze SLA performance over time. Track trends and measure improvement in service delivery.
Our Onboarding Process
A personalized approach to ensure your team gets the most out of Chronodesk
Apply for Access
Submit your application
Tell us about your needs
Discovery Call
We discuss your requirements
Explore if we're a good fit
Sign Agreement
Both parties decide to proceed
Complete paperwork
Onboarding Begins
We set up your workspace
Configure to your needs
Complimentary Training
First month training included
At no extra cost
Ready to get started? Apply for access today and let's see if Chronodesk is the right fit for your team.
Apply