Don't Build a Platform.
Just
Use One.
Hidden Costs
Transparent
The Core Difference: Total Cost of Ownership The "Consultant Tax" Exposed
ServiceNow markets itself as a "Platform of Platforms," but in reality, it is a development environment. Chronodesk is different. We provide a unified business engine where Projects, Service Desk, and Billing talk to each other instantly—without writing a single line of script.
| Feature | Chronodesk 🛡️ | ServiceNow 🏗️ |
|---|---|---|
| Total Cost of Ownership | Transparent: One price includes support and onboarding. | The "3x Rule": For every $1 spent on licenses, expect to spend $3-$5 on implementation and maintenance. |
| Project Management | Native & Integrated: Built-in Client -> Project -> Task hierarchy with native billing. | Afterthought: SPM (Strategic Portfolio Management) is often separate, clunky, and lacks native external billing. |
| Implementation | Weeks: Guided onboarding gets you live fast. | Months/Years: Implementation is a massive undertaking often requiring expensive third-party partners. |
| Licensing Model | Inclusive: Simple user roles. | Complex: "Fulfiller" vs. "Requester" fees, plus the "Approver Tax" where managers pay just to approve requests. |
| AI Strategy | Integrated Value: AI features included to drive efficiency. | Consumption Tax: Generative AI ("Now Assist") uses a token-based model where you pay per interaction/summary. |
The "Approver Tax": Why pay to view reports?
The license fee is just the down payment.
Industry analysis suggests that implementation and maintenance costs are often 3 to 5 times the annual license fee. You aren't just buying software; you are funding a new internal IT department just to run it.
No "Approver Tax"
Managers shouldn't pay just to approve a request. Chronodesk believes stakeholders should have visibility without a penalty.
Deployment Speed: Weeks vs. Months
ServiceNow was built for internal IT. It struggles with
the concept of "External Clients."
The Chronodesk Solution: Our structure is
Client → Project → Task. This means billing is baked into
the DNA of the system. You can generate invoices, track billable
hours, and manage client retainers natively.
- 1 The MSP Solution: No custom apps or plugins needed to bill your clients.
- 2 Business-Ready: Out of the box configurations cover the use cases enterprises actually need.
Stop funding consultants.
Start funding growth. Move to the platform that integrates Project Management, Service Desk, and Billing without the enterprise bloat.