Your business is more than
a
Help Desk.
IT Focused
Business Wide
The Core Difference: Beyond ITIL Speaking the Language of Business
HaloITSM is built on ITIL standards. Its language is "Incidents" and "Problems." Chronodesk speaks the language of business. We unify the Service Desk with robust Project Management, ensuring that support tickets can instantly become billable project tasks without friction.
| Feature | Chronodesk 🛡️ | HaloITSM 😇 |
|---|---|---|
| Core Philosophy | Business-Centric: Client -> Project -> Task hierarchy designed for professional services and delivery. | IT-Centric: Incident -> Problem -> Change hierarchy designed for IT support and asset management. |
| Project Management | Native & Robust: Full Gantt, Dependencies, and Milestones integrated with billing. | Secondary Feature: Projects are often treated as extensions of tickets; lacks deep project financial controls. |
| Target Audience | The Whole Enterprise: Ops, Marketing, Legal, and Projects. | IT & MSPs: Heavily tailored for IT Managers and Managed Service Providers. |
| Terminology | Flexible: Adaptable to your industry (Jobs, Matters, Campaigns). | Rigid ITIL: Heavily relies on IT terminology that confuses non-technical staff. |
| Financials | Project Profitability: Track time against project budgets and retainers natively. | Service Contracts: Focused on recurring MSP contracts rather than project-based profitability. |
Project Management: Delivery vs. Resolution
Stop managing marketing campaigns like server outages.
HaloITSM excels at "Incident Management"—fixing things when they break. But most businesses exist to create value. To manage a non-IT project in Halo, you often have to configure complex workflows.
Project Context
A ticket can be converted into a task within a larger project plan instantly, preserving the context without the IT jargon.
The "All-In-One" Scope
HaloITSM is primarily a tool for the IT Service Desk. If
your Sales team needs a CRM or your Project Managers
need deep capacity planning, HaloITSM forces you to
integrate with third-party tools.
The Chronodesk Advantage: We provide a Unified
Business Platform with Native CRM, Timesheets, and WhatsApp
integration.
- 1 Unified Business Platform: CRM, Projects, and Support in one place.
- 2 Business-Ready Onboarding: We partner with you to ensure adoption across the entire company.
Move beyond the Help Desk.
Run the whole business. If you are an IT team, Halo is great. If you are a Company, you need Chronodesk.