Your business is more than
a
Help Desk.
IT Focused
Business Wide
The Core Difference: Beyond ITIL Speaking the Language of Business
Service Desk tools are built on ITIL standards, using "Incidents" and "Problems" terminology. Chronodesk uses business-standard terminology. We connect the Service Desk with Project Management, ensuring that support tickets can effectively transition to billable project tasks.
| Feature | Chronodesk 🛡️ | Service Desk Tools 🎧 |
|---|---|---|
| Core Philosophy | Business-Centric: Client -> Project -> Task hierarchy designed for professional services and delivery. | IT-Centric: Incident -> Problem -> Change hierarchy designed for IT support and asset management. |
| Project Management | Native & Robust: Full Gantt, Dependencies, and Milestones integrated with billing. | Ticket-Linked: Projects are often extensions of tickets, prioritizing IT service delivery workflows. |
| Target Audience | The Whole Enterprise: Ops, Marketing, Legal, and Projects. | IT & MSPs: Heavily tailored for IT Managers and Managed Service Providers. |
| Terminology | Flexible: Adaptable to your industry (Jobs, Matters, Campaigns). | ITIL Standards: Utilizes standard IT terminology (Incidents, Problems) standard in IT environments. |
| Financials | Project Profitability: Track time against project budgets and retainers natively. | Service Contracts: Focused on recurring MSP contracts rather than project-based profitability. |
Project Management: Delivery vs. Resolution
Managing diverse projects requires flexible workflows.
Service Desk tools excel at Incident Management—resolving technical issues. But Project Delivery often requires different metrics. Managing non-IT projects in these platforms may require custom configuration.
Project Context
A ticket can be converted into a task within a larger project plan instantly, preserving the context without the IT jargon.
The "All-In-One" Scope
Most IT Service Management tools are primarily for the IT Service Desk. If your Sales team needs a CRM or your Project Managers need deep capacity planning, traditional ITSM tools may require you to integrate with third-party tools.The Chronodesk Advantage: We provide a Unified Business Platform with Native CRM, Timesheets, and WhatsApp integration.
- 1 Unified Business Platform: CRM, Projects, and Support in one place.
- 2 Business-Ready Onboarding: We partner with you to ensure adoption across the entire company.