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Privacy Policy

Last updated: 4 Feb 2025

Chronodesk (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of data:

  • Contact details: Users manually enter contact information into our CRM system.
  • Service Desk Data: Emails sent to a client’s service desk email address are stored in an isolated database for that client.

2. How We Collect Data

  • Manual Entry: All data in Chronodesk is entered by users, except for Service Desk data.
  • Service Desk Emails: Emails sent to a client’s designated support email address are automatically stored and used for ticketing purposes.

3. Data Storage and Security

  • All client data is stored on our secure servers.
  • Each client’s data is isolated from other clients to ensure privacy and security.
  • We implement strict security measures to prevent unauthorised access, modification, or loss of data.

4. Data Sharing

We do not share any user data with third parties for marketing, analytics, or any other purposes.

5. User Rights

Users have the right to request the deletion of their data. To do so, they must email [email protected] with the details of the data to be deleted.

  • Data deletion requests will be processed within 48 hours of confirmation.

6. Cookies and Tracking

Chronodesk does not use cookies or tracking technologies for analytics or user behaviour monitoring.

7. Data Breach Policy

In the event of a data breach:

  • We will notify affected users within 24 hours.
  • We will provide details on the nature of the breach and any actions required.

8. Contact Information

For any privacy-related inquiries, users can contact us at [email protected].

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