Privacy Policy

Chronodesk ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of data:

• Contact details: Users manually enter contact information into our CRM system.
• Service Desk Data: Emails sent to a client's service desk email address are stored in an isolated database for that client.

2. How We Collect Data

• Manual Entry: All data in Chronodesk is entered by users, except for Service Desk data.
• Service Desk Emails: Emails sent to a client's designated support email address are automatically stored and used for ticketing purposes.

3. Data Storage and Security

All client data is stored on our secure servers. Each client's data is isolated from other clients to ensure privacy and security. We implement strict security measures to prevent unauthorised access, modification, or loss of data.

4. Data Sharing

We do not share any user data with third parties for marketing, analytics, or any other purposes.

5. User Rights

Users have the right to request the deletion of their data. To do so, they must email [email protected] with the details of the data to be deleted. Data deletion requests will be processed within 48 hours of confirmation.

6. Cookies and Tracking

We use cookies and tracking technologies to improve your experience and analyze website usage. Specifically:

• Google Analytics: We use Google Analytics (Measurement ID: G-THM4RCTJVF) to understand how visitors interact with our website. This service uses cookies to collect information such as page views, time spent on pages, and user demographics. This data is collected only with your consent (Statistics cookies) and helps us improve our website.
• Cookiebot: We use Cookiebot to manage cookie consent and ensure compliance with privacy regulations.

You can control cookie preferences through the cookie consent banner that appears when you first visit our site. You can also change your preferences at any time by clicking the cookie icon in the bottom corner of the page.

For more information about how Google uses data, visit Google's Privacy Policy.

7. Data Breach Policy

In the event of a data breach:

• We will notify affected users within 24 hours.
• We will provide details on the nature of the breach and any actions required.

8. Contact Information

For any privacy-related inquiries, users can contact us at [email protected].