Transform Customer Service with Chronodesk’s Advanced Service Desk
Effortlessly streamline your customer service and support operations with Chronodesk’s Service Desk.
Designed to improve efficiency, accuracy, and customer satisfaction, our advanced support desk system integrates seamlessly with our Project Management and CRM modules, offering a unified, intuitive, and powerful platform for managing all customer interactions.
Elevate your customer service with our seamless, all-in-one platform
Your All-in-One Service Desk Platform
Our Service Desk revolutionises customer support management with a comprehensive, intuitive platform that simplifies ticket handling, enhances team collaboration, and delivers exceptional customer service.
Intuitive User Interface
Respond faster and more accurately with a user-friendly interface.
Multi-Channel Ticketing
Integrate with email, forms, WhatsApp, Telegram, and chat for seamless communication.
Enhanced Collaboration
Custom queues keep your team informed and efficient.
Powerful Analytics
Gain insights with advanced analytics to make informed decisions.
Custom Forms
Create personalised forms for precise data collection.
Effortless Email Responses
Manage customer emails directly within the helpdesk ITSM system.
Power BI Integration
Integrate with Power BI for enhanced business intelligence.
Local Support
Proudly developed and supported in South Africa.
Trusted by customers, from startups to enterprises
Intuitive Features to Support YourService Desk Requirements
Hover over each tile to learn how Chronodesk’s Service Desk can become your all-on-one platform.
Ticket Automations
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Automatically convert emails and chats into tickets with our ticketing system.
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Intelligent email parsing updates existing tickets.
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Round-robin ticket assignment within teams.
Customisable Queues
- Tailor queues to your team’s needs.
- Adjust columns and filters for relevant information.
- Share queues with team members.
Comprehensive Ticket Details
- Track and update statuses, categories, priorities, and SLAs.
- Attach documents and maintain detailed records.
Collaboration Tools
- Discussion boards for team collaboration.
- Assign multiple team members to tickets with notifications.
Enterprise SLA Management
- Create and maintain multiple SLAs.
- Set response and resolution times for timely support.
- Automate SLA status updates and escalate tickets when needed.
Time Tracking
- Record time spent on tickets and generate reports.
- Integrate time tracking with billing for accurate invoicing.
Customisable System
- Tailor statuses, categories, and colours to your processes.
- Set up multiple mailboxes for different departments.
Robust Analytics
- Dashboards for agent, SLA, and client performance.
- Detailed reports on ticket volumes and response times.
Delivering impact across 100+ industries
Trusted by Industry Leaders Across Africa
“Chronodesk is an intuitive tool for helpdesk, project management, and collaboration. Since implementing it, we have been able to proactively support our clients and effectively manage our team’s performance, ensuring efficient service delivery within SLA times. We highly recommend Chronodesk for any business looking to provide fast and consistent customer service from virtually anywhere.”
Mark de Wee
CEO of Finware Enterprise Systems
All-in-One
Solution
Chronodesk integrates project management, CRM, and support desk system functionalities into a single platform, eliminating the need for multiple tools.
Customisation and Flexibility
The Chronodesk Service Desk platform is designed to adapt to your business needs with extensive customisation options for queues, views, and categories.
Local Expertise and Support
Benefit from our locally developed and supported system, ensuring you have the assistance you need.
Transparent
Pricing
We offer a no-nonsense, straightforward per-user, per-month pricing with no hidden costs.
Don’t miss the chance to transform your customer service!
Deliver your best with Chronodesk and our Service Desk platform.
Our robust, feature-rich Service Desk is in high demand, and availability is limited. Act now to ensure your team can provide exceptional support, driving customer satisfaction and loyalty.
Simple and Efficient Onboarding
Getting started with our Service Desk Platform is as simple as 1, 2, 3.
Initial
Meeting
Start with an in-depth demonstration of the Chronodesk system to gather your specific requirements and goals.
Immediate
Setup
Decide to proceed, and we set up the Service Desk system on the same day for a swift transition.
Tailored
Onboarding
Begin a customised onboarding process with personalised training and support.
Transform your online project management with Chronodesk, where efficiency meets excellence.
Ready to get started?