Revolutionize Customer Support with a Service Desk Solution
Chronodesk delivers an advanced service desk, transforming how businesses manage customer service and support operations.
Book a DemoYour All-in-One Service Desk Platform
Our Service Desk revolutionises customer support management with a comprehensive, intuitive platform that simplifies ticket handling, enhances team collaboration, and delivers exceptional customer service.
Intuitive User Interface
Respond faster and more accurately with a user-friendly interface.
Multi-Channel Ticketing
Integrate with email, forms, WhatsApp, Telegram, and chat for seamless communication.
Enhanced Collaboration
Custom queues keep your team informed and efficient.
Powerful Analytics
Gain insights with advanced analytics to make informed decisions.
Custom Forms
Create personalised forms for precise data collection.
Effortless Email Responses
Manage customer emails directly within the helpdesk ITSM system.
Power BI Integration
Integrate with Power BI for enhanced business intelligence.
Local Support
Proudly developed and supported in South Africa.
Intuitive Features to Support Your Service Desk Requirements
Ticket Automations
Automatically convert emails and chats into tickets with our ticketing system. Intelligent email parsing updates existing tickets. Round-robin ticket assignment within teams.
Customisable Queues
Tailor queues to your team's needs. Adjust columns and filters for relevant information. Share queues with team members.
Comprehensive Ticket Details
Track and update statuses, categories, priorities, and SLAs. Attach documents and maintain detailed records.
Collaboration Tools
Discussion boards for team collaboration. Assign multiple team members to tickets with notifications.
Enterprise SLA Management
Create and maintain multiple SLAs. Set response and resolution times for timely support. Automate SLA status updates and escalate tickets when needed.
Time Tracking
Record time spent on tickets and generate reports. Integrate time tracking with billing for accurate invoicing.
Customisable System
Tailor statuses, categories, and colours to your processes. Set up multiple mailboxes for different departments.
Robust Analytics
Dashboards for agent, SLA, and client performance. Detailed reports on ticket volumes and response times.
Our Onboarding Process
A personalized approach to ensure your team gets the most out of Chronodesk
Apply for Access
Submit your application
Tell us about your needs
Discovery Call
We discuss your requirements
Explore if we're a good fit
Sign Agreement
Both parties decide to proceed
Complete paperwork
Onboarding Begins
We set up your workspace
Configure to your needs
Complimentary Training
First month training included
At no extra cost
Ready to get started? Apply for access today and let's see if Chronodesk is the right fit for your team.
Apply